We aim to have our packages processed and in the process of being shipped to you within 3 business days.
We ship using Royal Mail Tracked 48 for the UK and Royal Mail International Tracked for EU. We currently do not offer ROW shipping.
We keep an eye on the pricing of shipping providers to try and provide you with the best rates.
We don't offer returns/refunds as a general policy, under certain extenuating circumstances we may offer a return/refund but this is on a case by case basis.
If there's a problem with your order (damaged, wrong item) please reach out to me through email@example.com and I will try and resolve the issue.
Please reach out to me through email firstname.lastname@example.org
Include your order number and the specific modifications that you need to be made, new address, more/less products, please be as specific as possible.
Note that if items have been fulfilled modifications may not be possible.
If you want to cancel your order you must notify us before your order is shipped. We will provide a refund as soon as possible if it has not been shipped yet.
For groupbuys, please check out our policy in the groupbuy section.
All our packaging is fully recyclable, we use paper padded envelopes or cardboard boxes.
The exception to this is when a manufacturer has pre-packaged a product and we've not been part of the packaging process.
LOCATIONWe're located in West Sussex England, currently we don't do in person pick up.