If you want to get in contact the best methods are emailing me email@example.com or sending me a message me on Discord NOESC#0222.
Apologies if I do not respond, I try my best to respond to every message I get but sometimes I miss a couple, I typically do not respond on Reddit or Instagram so please contact me on the above alternatives.
We use paper padded envelopes or cardboard boxes.
Where possible all our packaging is fully recyclable with one exception.
- When a manufacturer has pre-packaged a product that and we've not been part of that packaging process.
Processing Time - Delivery Companies
We aim to have our packages processed and in the process of being shipped to you within 3 business days.
We currently are using Royal Mail for UK Shipping and DHL for Europe/ROW.
We keep an eye on the pricing of these providers to give you the best shipping prices.
We don't accept returns, if there's issues with your product please email me firstname.lastname@example.org and hopefully I can resolve the issue.
Changing Shipping Address
If you need your address to be changed please email me email@example.com with your order number and new information, depending on where your new address is the shipping price will be adjusted accordingly.
Where are you Located?
We're a UK based company out of West Sussex, we currently don't do in person pickups.
Package hasn't been Delivered/Lost
Please message me the order number at firstname.lastname@example.org and I will check the fulfilment details with our shipping provider and get back to you with any information/next steps.